St James’ Primary School is committed to providing a positive, safe environment for all staff and students. There are occasions, however, when members of our school and wider community are concerned about something happening at the school that may appear to be unsatisfactory or unreasonable.

In the first instance, please contact the school to discuss any types of grievance resolution as the first point of contact to help with these matters.

Additionally, the Catholic Schools Office has formal written protocols in place to address complaints and grievances. These protocols are in line with the Diocesan Complaints Resolution Policy, developed to provide a consistent approach for all diocesan schools. The complaints policy aims to address the concerns of parents and carers and the wider community. These concerns may include children’s learning, behaviour and welfare, school organisation and management, student health and safety issues.

To lodge a complaint with the Catholic Schools Office please click here.

You can access the Catholic Schools Office Complaints and Resolutions Policy and resources here.

These links and resources are also available on our website under the Parent Information/Complaints Resolution tab.

We ask that parents and carers follow these guidelines and take the appropriate steps in resolving any issues.  All members of the St James’ community are asked to remember that using other channels such as social media to voice complaints and grievances is not the appropriate method when issues arise.